As of September 16, 2:50am EDT , nCino is receiving reports of service disruptions affecting the Salesforce  platform. We are working to identify the cause of the outage. However, this may impact your institution's ability to access Salesforce.

You can access Salesforce's Status about this incident here: https://status.salesforce.com/incidents/20004433

After active investigation and working closely with our partners at Salesforce, efforts are underway by them to mitigate the login to Salesforce issue.

If you are affected by this issue or have any questions, please note that you may also experience difficulties in submitting cases to our Support team. We will post significant updates here. Updates are also available at this Salesforce known issue page.

Investigation remains ongoing in relation to the issue impacting the global ability to log into Salesforce. Tests are currently being validated by the Salesforce team, if successful these will be rolled out globally. 

Please note that you may also experience difficulties in submitting cases to our Support team. We will post significant updates here.

Updates are also available at this Salesforce known issue page.

Salesforce have now validated their fix to the global ability to log into Salesforce, and this is now being rolled out.

We will continue to post significant updates here.

Updates are also available at this Salesforce known issue page.

The fix is continuing to be rolled out by Salesforce on a region by region basis. At this time no ETA for full roll-out has been communicated by them.

We will continue to post significant updates here.

Updates are also available at this Salesforce known issue page.

The fix is continuing to be rolled out by Salesforce on a region by region basis. This did not complete for a number of instances so the fix is being re-applied. You may need to clear your cached data/restart your session for a full recovery.

At this time no ETA for full roll-out has been communicated by them.

We will continue to post significant updates here.

Updates are also available at this Salesforce known issue page.

Salesforce has now confirmed that the fix has been fully rolled out. You should now be able to access your Salesforce Org as normal.

Please raise a case with our teams if you have any further questions or issues. We will continue to monitor this situation and provide further updates as required.

Updates are also available at this Salesforce known issue page

Incident involving CLM, US Mortgage, North America, EMEA, APAC, Japan, Salesforce is resolved. 

nCino is aware of reports from some financial institutions experiencing failures with their Cotality flood request integration. We are actively investigating this matter with the highest priority and working closely with our partners at Cotality (formerly CoreLogic). If you are affected by this issue or have any questions, please submit a support case. We will post regular updates to all cases, and significant updates here. 

We are aware of an issue with the Cotality flood request integration  and are working closely with our partners at Cotality. Cotality is aware of the incident and are actively working towards a resolution.  We will continue to post significant updates here as they become available. If you are experiencing this issue or have any questions, please submit a support case. 

nCino is aware of reports from some financial institutions experiencing an issue with the Cotality flood request integration. This behavior was determined to have been resolved at approximately 3:30pm ET. Please use a support case for any additional questions, or to confirm that your environment is no longer experiencing this behavior.